Skip to content
AysOps Help

An email didn't arrive (mine or my customer's)

Check these first

Section titled “Check these first”
  1. Spam or junk folder. Ask your customer to look there too.
  2. The address. Documents go to the customer’s billing contact when they have one, not always to the customer’s main email. The send box shows who it goes to.
  3. Did it actually send? Open the customer and look in Notes & Actions: sent documents and emails are logged there with the address. See Notes & Actions.

Emails to your customers

Section titled “Emails to your customers”
  • You haven’t connected your own mailbox: emails come from documents@aysops.com with your address as the reply-to. Some customers’ mail filters are stricter with unfamiliar senders. Ask them to add documents@aysops.com to their contacts, or send from your own address (see Send email from your own address).
  • You have connected your own mailbox: if Settings → More → Email shows a red “hit a problem on the last attempt” message, your mailbox refused the email, often because the app password was removed. Enter a new one and click Save & send test.
Section titled “Emails to you (sign-in links, password resets, invitations)”
  • These come from AysOps. Check spam, then ask for a new one: links expire after a short time.
  • If you asked several times quickly, you may see “Too many requests”. Wait a few minutes.

Booking confirmations

Section titled “Booking confirmations”

A new customer must press Confirm appointment in their email within two hours. If they say it never arrived, check the address on the booking, or approve it yourself from your to-do list. See Online bookings and confirmations.

Section titled “Related articles”